Frequently Asked Questions
Everything you need to know about your hardware and security orders.
How long does shipping typically take?
Most orders are processed within 24 hours. Standard domestic shipping typically takes 3-5 business days, while expedited options are available at checkout for urgent security needs.
What is your return policy for hardware and tools?
We offer a 30-day return policy for most unused items in their original packaging. Please note that certain electronic components and custom-cut keys may be subject to specific return restrictions.
Do you offer technical support for the products you sell?
Yes, our team of hardware experts is available to assist with basic troubleshooting and installation guidance for our range of locks, key machines, and diagnostic tools.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor the delivery progress.
Do you provide bulk discounts for professional locksmiths or businesses?
We offer competitive wholesale pricing for industry professionals. Please contact our sales team or apply for a pro account to access volume-based discounts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and various secure digital payment platforms for your convenience.